Lumi IPL Hair Remover
Lumi IPL Hair Remover
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The Lumi IPL Hair Remover is a handheld beauty device designed for at-home hair removal using light-based technology. It emits gentle pulses of light onto the skin, which can be applied across various body areas according to personal grooming routines. The device offers multiple intensity levels and an optional automatic mode to support consistent use.
Its ergonomic handle is shaped to provide comfortable control during operation. The Lumi can be incorporated into regular or occasional hair-removal habits depending on individual preferences. The device is suitable for use on legs, arms, abdomen, chest, face and other areas, following the user’s chosen routine.
What’s included
- Lumi IPL hair removal device
- Power cable
- Protective eyewear
- User manual
Shipping
Shipping
At Silky Planet, we are committed to providing fast and reliable delivery to all our customers. This shipping policy outlines the available delivery options, timeframes, fees, and other important details regarding the shipment of your order.
Delivery Areas
We currently deliver within the United Kingdom.
Delivery Fees
For the United Kingdom
- Standard shipping:Â Free delivery on all orders.
- Express Shipping: Shipping Cost £4.90.
Order Processing Time
- Processing Time: 0–1 business day (Monday to Friday)
Delivery Timeframes
- Transit Time for Standard Shipping: 2–7 working days (Monday to Friday)
- Total Estimated delivery time for Standard Shipping: 2 - 8 working days (Monday to Friday)
- Transit Time for Express Shipping: 1–3 working days (Monday to Friday)
- Total Estimated delivery time for Express Shipping:Â 1 - 4 working days (Monday to Friday)
- Order cut-off time:Â 8:00 PM (GMT)
Delivery times may vary depending on your location and external factors such as peak seasons or weather disruptions.
Shipping Method
DHL International Shipping
Return & Refund
Return & Refund
14-Day Return Period
To request a return, please follow these steps
Send an email to our customer support at contact@silkyplanet.uk with the following information:
- Your full name and contact details
- Your order number
- The item(s) you wish to return
- Reason for the return
You will receive return instructions, including the return address, from our customer service team.
Return Address
Address: Warthestraße 21, 14513 Teltow, Brandenburg, Germany.
Notification of Accepted Return Confirmation
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at contact@silkyplanet.uk.
How can customers initiate a return request?
- By mail
How will customers get the return label?
- We will send a return shipping label; the customer needs to download/print it at no cost.
What is the restocking fee?
- No restocking fee.
Return Shipping Cost
- Silky Planet is responsible for the return shipping cost.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your payment within 5 days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
